Coastal Custom Pool & Spa ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you interact with our website (coastalcustompoolandspa.com), how we use that information, who we share it with, and the choices available to you.
01Information We Collect
We collect information you provide directly to us when you:
- Fill out a contact form or consultation request (name, email address, phone number, home address, project details)
- Sign up to receive text messages or promotional communications from us
- Send us an email or call us
- Interact with our lead-generation landing pages (e.g., our custom pool build or pool renovation quote request pages)
We also collect certain information automatically when you visit our website:
- IP address, browser type, device type, operating system
- Pages you visit, time spent on pages, referral source
- Cookies, pixel tags, and similar tracking technologies (see Section 5)
02How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide consultations, quotes, and project estimates
- Send you information about our pool construction, renovation, and outdoor living services
- Communicate with you about scheduled appointments, project updates, and follow-ups
- Send you promotional messages, offers, and news about our services (only where you have opted in)
- Improve our website, understand how visitors use it, and measure the effectiveness of our advertising
- Comply with legal obligations and enforce our terms
03SMS Communications and Consent
If you provide your mobile phone number and opt in to receive text messages from Coastal Custom Pool & Spa, you agree to receive SMS messages related to your project inquiry, appointment reminders, follow-ups, and promotional offers.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message you receive from us. For help, reply HELP.
- Consent to receive SMS messages is not a condition of purchase. You can continue to contact us and receive services without opting in to SMS.
- We do not share the mobile numbers you provide us with third parties for their own marketing purposes.
04Sharing With Third Parties
We do not sell your personal information. We share information with third parties only as necessary to run our business:
- Service providers who help us operate our website, CRM, email, and SMS communications (for example, our lead-management platform and email service provider). These providers are contractually required to safeguard your information and use it only to provide services to us.
- Analytics and advertising partners, including Google (Google Analytics, Google Ads, Google Tag Manager), Meta (Facebook Pixel), and Microsoft (Microsoft Clarity), which help us measure website performance and deliver relevant ads. These partners may use cookies and similar technologies to collect information about your visits over time.
- Legal and safety reasons. We may disclose information if required by law, subpoena, or court order, or to protect our rights, property, safety, or the rights of others.
05Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors interact with our content. This includes:
- Essential cookies required for the site to work
- Analytics cookies (Google Analytics, Microsoft Clarity) that help us measure traffic and site behavior
- Advertising cookies (Google Ads, Meta Pixel) that help us show relevant ads on Google, Facebook, and Instagram to people who have visited our site
Most browsers let you refuse or delete cookies. Disabling cookies may limit some website features. To opt out of Google Ads personalization, visit adssettings.google.com. To opt out of Meta ads, adjust your Facebook Ad Preferences.
06Data Retention
We retain your personal information for as long as needed to respond to your inquiries, provide services, and comply with our legal obligations. If you request that we delete your information, we will do so unless we are required to retain it by law.
07Your Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct or update inaccurate information
- Ask us to delete your information
- Opt out of marketing communications (email or SMS) at any time
- Opt out of the sale or sharing of personal information (we do not sell your personal information)
California residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to know what personal information we collect, how we use it, to whom it is disclosed, and to request deletion. To exercise these rights, use the contact details in Section 11.
08Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
09Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us and we will delete it.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. We encourage you to review this page periodically.
11Contact Us
If you have questions about this Privacy Policy or want to exercise any of the rights described above, get in touch: